ReachAble

Always be on the lookout;
Look directly at the boarding passengers,
greet them,
Listen carefully if they start to talk from outside the bus,
Be aware of passengers having difficulties boarding,
Look directly at their faces,
Note signs of stress, Allow time
Reassure hesitant passengers

Passengers in wheelchairs:

1. If you need to manually lower a ramp, make sure it is safe to leave your seat.
2. Ask if passengers would like assistance before giving it
3. Make sure there is a space free for them; ask other passengers to move if required
4. Talk to the person in the wheelchair NOT their companion if they are accompanied

Passengers with walking difficulties

1. Look directly at them and greet them; ask if they require help
2. Listen carefully if they start to talk from outside the bus
3. Point out handrails – or offer help
4. Ensure they are seated before pulling out
5. Be patient they will take longer

Blind and visually impaired passengers

1. Greet them and identify yourself as the driver
2. Provide destination information if asked
3. Be patient they might take longer to find their pass/permit or fare
4. Direct them to a free seat
5. Listen to their requests carefully
6. Help with fare information
7. Call out their destination on arrival

Passengers with speech or language difficulties

1. Listen carefully if their speech is unclear
2. Be patient
3. Do not stare at them
4. Give them time to express themselves
5. Look at their faces and nod when you understand